Cancellation Policy

Cancellation Policy:
We at the sterling understand that circumstances may arise where you need to cancel your order. This Cancellation Policy outlines the guidelines and procedures for cancelling an order placed through our website. By placing an order with us, you agree to adhere to the terms and conditions laid out in this policy.

1. Order Cancellation Window:

You can request the cancellation of your order within 12 hours from the time of order placement. After this timeframe, orders cannot be cancelled.

 

2. How to Request a Cancellation:

To request an order cancellation, please follow these steps:

  • Send an email at thesterling07@gmail.com.
  • Provide your order number and relevant details for verification.
  • Specify that you wish to cancel your order.
  • Our customer service team will guide you through the cancellation process.

3. Refund Process:

  • If your cancellation request is approved within the cancellation window, a refund will be issued to the original payment method used for the order.
  • Refunds will be processed within 48 hours, and it may take additional time for the funds to appear in your account, depending on your bank's processing times.

4. Special Cases:

  • In cases where the order has already been shipped before the cancellation request is received, you will need to follow our Returns and Exchange policy.
  • In the unlikely event that we are unable to fulfill your order, a full refund will be issued automatically.

5. Contact Us:

For any questions, concerns, or to initiate an order cancellation, please contact our customer service team at thesterling07@gmail.com.

 

6. Changes to the Cancellation Policy:

We reserve the right to update or modify this Cancellation Policy at any time. Changes will be effective upon posting on our website. Please check our policy periodically for updates.

By placing an order with The sterling, you agree to abide by the terms and conditions outlined in this Cancellation Policy. Your satisfaction is important to us, and we are here to assist you throughout your shopping experience.